Your privacy is important to us. It is Jimmy Chat’s policy to respect your privacy regarding any information we may collect from you on the Jimmy Chat website , and other websites we own and operate.
We only request personal information when we truly need it to provide you with a service. We do so by fair and legal means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.
We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third parties except when required by law.
Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies .
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.
As is common practice with almost all professional websites this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or ‘break’ certain elements of the site’s functionality.
We use cookies for a number of reasons, detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether or not you need them in case they are used to provide a service that you use.
You can prevent the setting of cookies by adjusting your browser settings (see your browser Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies.
If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when you log out.
We use cookies when you are logged in so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only to subscribed/unsubscribed users .
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
From time to time, we offer surveys and questionnaires to provide interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after you change pages.
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
To provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.
For more information about Google Analytics cookies, see the official Google Analytics page.
The user undertakes to make appropriate use of the content and information that Jimmy Chat offers on the website and with an enunciative but not limiting nature:
Hopefully that’s clear, and as mentioned previously, if there’s something you’re not sure whether you need or not, it’s usually safer to leave cookies enabled in case it interacts with one of the features you use on our site.
This policy is effective from Dec / 2022 .
Sistemas e Serviços Digitais Jimmy LTDA © – CNPJ: 49.174.530/0001-45 – All rights reserved – Since 2020
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Designed to evaluate the customer experience after a call or the use of a specific product. This survey can be sent automatically to all contacts or selectively, allowing agents to check the option to send the survey at the end of a call to the desired contact.
With the API, developers can create customized connections between the service system and other platforms, allowing messages to be triggered using WhatsApp connections from the platform integrated with other systems.
The service history is easily accessible from within the service screen, allowing agents to quickly view the customer’s previous calls without having to leave the current conversation. With access to the history, agents can better understand the context of each interaction, the history of conversations, problems, quotes or purchases that have been made previously.
It allows the customer service team to communicate quickly and conveniently via a floating chat feature
within the system interface itself, without the need to switch screens. The functionality also allows an administrator to send messages to all the attendants at once, making it a useful tool for transmitting important notices to the team.
Through webhooks, the customer service system can be integrated with a wide variety of external platforms, such as CRMs, automation tools, payment gateways and so on. One example of using a webhook is to receive leads from different sources, such as contact forms, landing pages or other acquisition channels. By receiving this information through the inbound webhook, the system can automatically process the data and forward the leads to the most appropriate service team or chatbot, guaranteeing a quick and personalized response.
Native integrations with other popular tools bring new functionalities and resources into the customer service system and chatbot, expanding the platform’s capabilities and offering more possibilities for customer service. With them, it’s possible to automate processes that previously required manual action, making customer service more efficient and reducing response times.
This functionality allows agents to create relevant notes within the service screen, which are visible exclusively to the team, providing an efficient resource for recording and quickly accessing crucial information during customer interactions. Each note is highlighted with the name of the agent who created it and the date and time it was recorded.
You can define specific opening hours and breaks for each day of the week.
Different personalized messages can be set for outside of office hours and another for a break in the middle of the day. It is also possible to ask the customer if they would like an attendant to call them back.
Within the service screen, agents can freely choose the date and time when they want the message to be sent to the contact. By scheduling messages, the system automatically sends them on the date and at the time programmed, eliminating the need for manual intervention by the agents at the time of sending.
It can be built intuitively and without the need for coding, using a drag-and-drop interface to create and connect the conversation flow options. The chatbot can interact with customers, asking questions and saving the values in variables for later use wherever you wish. You can add tags, set opening hours, create verification conditionals, connect to various native integrations or via webhooks and much more.
It can be built intuitively and without the need for coding, using a drag and drop interface to create and connect conversation flow options. The chatbot can interact with customers, asking questions and saving values in variables for later use wherever desired. You can add tags, define opening hours, create verification conditions, connect to various native integrations or through webhooks and much more.
Service queues allow staff to be organized into departments or teams based on their specialties, knowledge or specific roles. This makes it easier to properly assign customer demands to the agents most qualified to handle each type of request.
With the simple “/” command, agents have immediate access to a list of ready-made messages, optimizing response time and ensuring agile and effective communication with customers.
Quick messages are not limited to just text; they can include image, video, audio, document, and contact attachments.
Tags help organize interactions with customers, allowing for a more personalized approach and more efficient service management. These labels are colored and can be assigned either automatically by the chatbot flow or manually by agents during the service.
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