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Satisfaction survey

Designed to evaluate the customer experience after a call or the use of a specific product. This survey can be sent automatically to all contacts or selectively, allowing agents to check the option to send the survey at the end of a call to the desired contact.

API

With the API, developers can create customized connections between the service system and other platforms, allowing messages to be triggered using WhatsApp connections from the platform integrated with other systems.

Service History

The service history is easily accessible from within the service screen, allowing agents to quickly view the customer’s previous calls without having to leave the current conversation. With access to the history, agents can better understand the context of each interaction, the history of conversations, problems, quotes or purchases that have been made previously.

Internal Chat

It allows the customer service team to communicate quickly and conveniently via a floating chat feature
within the system interface itself, without the need to switch screens. The functionality also allows an administrator to send messages to all the attendants at once, making it a useful tool for transmitting important notices to the team.

Webhook

Through webhooks, the customer service system can be integrated with a wide variety of external platforms, such as CRMs, automation tools, payment gateways and so on. One example of using a webhook is to receive leads from different sources, such as contact forms, landing pages or other acquisition channels. By receiving this information through the inbound webhook, the system can automatically process the data and forward the leads to the most appropriate service team or chatbot, guaranteeing a quick and personalized response.

Integrations

Native integrations with other popular tools bring new functionalities and resources into the customer service system and chatbot, expanding the platform’s capabilities and offering more possibilities for customer service. With them, it’s possible to automate processes that previously required manual action, making customer service more efficient and reducing response times.

Notes

This functionality allows agents to create relevant notes within the service screen, which are visible exclusively to the team, providing an efficient resource for recording and quickly accessing crucial information during customer interactions. Each note is highlighted with the name of the agent who created it and the date and time it was recorded.

Working Hours

You can define specific opening hours and breaks for each day of the week.
Different personalized messages can be set for outside of office hours and another for a break in the middle of the day. It is also possible to ask the customer if they would like an attendant to call them back.

Schedule Message

Within the service screen, agents can freely choose the date and time when they want the message to be sent to the contact. By scheduling messages, the system automatically sends them on the date and at the time programmed, eliminating the need for manual intervention by the agents at the time of sending.

Reports

It can be built intuitively and without the need for coding, using a drag-and-drop interface to create and connect the conversation flow options. The chatbot can interact with customers, asking questions and saving the values in variables for later use wherever you wish. You can add tags, set opening hours, create verification conditionals, connect to various native integrations or via webhooks and much more.

Service Flow

It can be built intuitively and without the need for coding, using a drag and drop interface to create and connect conversation flow options. The chatbot can interact with customers, asking questions and saving values ​​in variables for later use wherever desired. You can add tags, define opening hours, create verification conditions, connect to various native integrations or through webhooks and much more.

Service Queues

Service queues allow staff to be organized into departments or teams based on their specialties, knowledge or specific roles. This makes it easier to properly assign customer demands to the agents most qualified to handle each type of request.

Quick Responses

With the simple “/” command, agents have immediate access to a list of ready-made messages, optimizing response time and ensuring agile and effective communication with customers.
Quick messages are not limited to just text; they can include image, video, audio, document, and contact attachments.

Tags

Tags help organize interactions with customers, allowing for a more personalized approach and more efficient service management. These labels are colored and can be assigned either automatically by the chatbot flow or manually by agents during the service.

Resources

  • ✅ Connection with Telegram
  • ✅ API & Webhook
  • ✅ Native integrations with various systems
  • ✅ Chatbot
  • ✅ Dashboard and Reports
  • ✅ Internal chat
  • ✅ Campaigns
  • ✅ Quick text, audio, image and video messages
  • ✅ Satisfaction Survey
  • ✅ Tags (Colorful Labels)
  • ✅ Department Queues
  • and much more...

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